Frequently Asked Questions
Please remind everyone in the wedding that their tuxedos should be at their door no later than the Tuesday the week of the wedding or sooner. If they do not see them by Tuesday night to call us first thing on Wednesday morning to let us know they have not received them so we can do a follow up and make sure it was delivered and possibly not to the neighbor’s house. Also remind everyone to try on their tuxedos right away and make sure they take them out of the boxes and hang them up. If they are a little wrinkled we would be more than happy to press them back out for your guests. Also, have them call us if they have any issues so we have plenty of time to address them. Remember any replacements come here to the shop by Thursday the week of the wedding so you will need to designate someone to pick up the replacements. Usually, there are always one or two people that might need something small like a bigger pair of shoes or a smaller shirt, etc. Tuxedos must be returned no later than Monday night after the wedding. We close by 7 pm.
If you have two proms you have two choices. If your prom is back-to-back weekends then then we suggest our tuxedo purchase. If you do rent for both weekends you will need to return your rental and pick up a fresh one for the following weekend. There is no discount for an additional weekends rental.
You have up to 14 days prior to cancel a tuxedo rental and there will be a $40 cancellation fee. There are no refunds within 7 days of the event or if garment has already shipped. Once the garments have shipped there are no refunds.
Orders can be changed with no additional charge for a one time courtesy as long as the rental has shipped. If the order has already shipped a change on the order can be done for $10 for items such as Shoes vest and bow tie or shirt. You can do this with up to two items including bowtie and hankie, Vest or Shoes, Jackets and pants are not exchangeable for another item color or style.